Refund policy

Return and Refund Policy

Last updated: August 20, 2026

30-day return window
ZPIUO accepts return requests submitted within 30 calendar days after confirmed delivery.

How to request a return
Before sending any item, email support@zpiuo.com or use the ZPIUO contact page. Include your order number, the item being returned, the reason for the return, and photos when the item is incorrect, damaged, or defective. Returns sent without prior authorization may be refused or delayed.

Return eligibility
Items must be unworn, unwashed, unaltered, free from customer-caused damage, and returned with their original tags and packaging. Proof of purchase is required.

Authorized return address
After approval, send the return with tracking to:

ZPIUO Returns
Attn: KYM 1364169
6015 Randolph St, Unit B
Commerce, CA 90040
United States
Telephone for carrier use: +1 626-429-6687

This address is a third-party fulfillment and return facility and is not ZPIUO's registered business address. Do not send a return before receiving authorization and instructions from support@zpiuo.com.

Return shipping costs
For a change of mind, fit preference, or an incorrect size selected by the customer, the customer is responsible for return shipping. For an incorrect item, transit damage reported promptly, or a confirmed product defect, ZPIUO will provide a reasonable remedy, such as a replacement, refund, or reimbursed return shipping, depending on the case.

Incorrect, damaged, or defective items
Report these issues within 7 calendar days after delivery and attach clear photos when applicable. Keep the item and all packaging until the case is resolved.

Refunds
After an authorized return is delivered, ZPIUO will inspect it and notify you of the decision within 5 business days. Approved refunds are issued to the original payment method. Your payment provider or bank may require up to 10 additional business days to post the refund. Original shipping charges are not refundable unless the return resulted from an incorrect item, transit damage, or a confirmed defect.

Order cancellations
To request cancellation, contact support@zpiuo.com as soon as possible. We can cancel an order only before it has been fulfilled. After fulfillment, the order must follow the return process above.

Non-returnable items
Gift cards, items explicitly marked final sale before purchase, and items that have been worn, washed, altered, or damaged after delivery are not eligible for return, except where applicable law requires otherwise.

Consumer rights
Nothing in this policy limits rights that cannot legally be waived. Contact support@zpiuo.com if an approved refund has not appeared after the stated processing period.